Contact Us

Email service@craftviora.com or call +86 135-2149-6591. Customer service is available daily, 8:00 AM–10:00 PM. For clarification of availability across time zones, email our team before calling.

Please provide the order number, the email used at checkout, and a brief explanation of your request. Identify the affected item or parcel if your order contains several tools. Never email your password, complete payment-card number, card security code, or bank verification code.

Name the product and describe the material and task you want to work on. Useful details include material thickness, desired cutting or drilling size, compatible accessory dimensions, and the voltage or plug specification for powered equipment. We can help clarify listed specifications; we cannot determine suitability from a product photo alone.

Stop using a tool that appears unsafe. Send clear photos of the affected product, its packaging, and the shipping label when relevant, together with your order reference. Tell us about exposed blades, damaged cords, leaking batteries, or heat-related damage before arranging any shipment.

Request return instructions before mailing a parcel. Our Beijing business address is a cluster-registered address, not a confirmed return warehouse. Support will provide the destination appropriate to an approved request. Read the Return & Refund Policy for eligibility and postage details.

We review the information you provide and may ask for additional product or order details. Carrier investigations, payment-provider inquiries, or inspection of returned goods can require further steps. Keep the original email conversation so your case details stay together.