Return & Refund Policy

For a change-of-mind return, email us within 30 calendar days of confirmed delivery. Include your order number, the item, and the reason for return. Wait for authorization and the correct destination before sending it. The standard window does not reduce rights that apply to faulty or incorrectly described goods.

Return the tool unused and unmodified, with its supplied components and purchase reference. Retain instructions, blade guards, cases, adapters, and other accessories. Opening an outer shipping carton for inspection does not itself disqualify a return. Use original protective packing where possible.

For craft kits, account for every included blade, bit, die, tip, fastener, or accessory. Please describe any adhesive residue, cut marks, worn cutting edges, altered wiring, or missing guards. A cutting mat marked during use or a tool contaminated by clay or glue may no longer qualify as an unused preference return. A defect claim is reviewed separately.

Report problems promptly, preferably within 7 calendar days, with photographs or video when useful. This reporting request is not a forfeiture of mandatory rights. Stop using unsafe equipment. For a confirmed problem caused by us, we will arrange an appropriate remedy, including replacement, missing-part supply, return, or refund without extra costs arising from our error.

The customer generally pays return postage for a preference return, and the original shipping charge is generally not refundable for that reason. Approved returns have no restocking fee. Contact us before paying postage on a defect or incorrect-item claim so the appropriate arrangement can be made.

Use the return address supplied by support, not the registered address unless specifically instructed. Secure sharp edges, loose parts and fragile tips. Unplug powered equipment and allow heated tools to cool before packing. Report damaged batteries or electrical parts before transport; follow carrier restrictions rather than mailing unsafe goods. Keep the tracking receipt.

Following receipt, inspection, and approval, eligible refunds are normally initiated within 5–10 business days to the original payment method. Banks may take additional time to post the credit. A shorter legally required deadline takes priority. Contact us if the original payment account has closed or the expected credit does not appear.

Misused or materially altered items may be ineligible for preference returns. Any custom-made or explicitly final-sale exception must have been disclosed before purchase; a discount alone does not make a tool final sale. Exchanges depend on availability. Cancellation before fulfillment carries no cancellation fee when successful. These conditions preserve all non-waivable consumer remedies.