Shipping Policy

After payment confirmation, our normal preparation period is 2–4 business days; busy periods can extend it to 5 business days. Standard delivery to supported U.S. destinations generally requires another 10–15 business days after dispatch. These periods are separate. Business days exclude weekends and applicable public holidays.

Use checkout to confirm whether service is available for your full address and to see the shipping charge before payment. No universal free-shipping offer is implied. Do not assume that a P.O. box, military address, island, territory, or remote location is supported unless checkout provides an applicable delivery method.

Different tools may require different packing. Blades, delicate tips, powered accessories, and loose kit components can affect how an order is prepared. An order may travel in more than one parcel; compare the shipment notice with the contents received before reporting a missing item.

Orders can be handled by fulfillment partners according to stock availability. The registered company address does not identify the dispatch location. Shipment details will be sent to the checkout email when tracking is available. A label can exist before the carrier's first physical scan, and updates may pause during transfers.

Review the complete delivery address before ordering. Send a correction or cancellation request immediately if necessary. We can only confirm a change after checking fulfillment status. There is no cancellation fee for a successful cancellation before fulfillment; a request received after packing or dispatch may require another solution.

Contact us with the order and tracking numbers when a delivery is substantially overdue. If we cannot ship within the promised time, we will notify you of the revised schedule and cancellation/refund options and obtain delay consent where required. When cancellation is required or chosen under applicable law, we will provide the required prompt refund.

Look for a carrier photo or delivery notice and check reception, household members, and the indicated delivery area. If the parcel still cannot be found, report it to us for investigation. A tracking scan alone does not determine every claim.

Keep packaging and photograph any visible shipping damage if it is safe to do so. Do not use damaged electrical or cutting equipment. If a parcel is returned because of an address or delivery problem, contact support to review options; any proposed reshipping charge will be explained first. For destinations outside the U.S., only services offered at checkout are available, and separate transit or import conditions may apply.