FAQ

Craft and DIY equipment, including cutting tools and mats, sewing tools, jewelry-making kits, paper punches, clay tools, glue guns, embossing equipment and engraving pens. Refer to each listing for the exact contents.

Match the task, material and dimensions to the written specifications. For electrical tools, check the power and plug requirements. Ask support if a critical detail is missing.

No. Blades, small parts, hot surfaces, and powered mechanisms need careful handling. Follow the product's age guidance and instructions; keep unsuitable equipment away from children.

Allow 2–4 business days for processing, up to 5 during peaks, then an estimated 10–15 business days of standard transit to supported U.S. addresses.

The available service and shipping charge are shown at checkout. Review the final amount before paying; do not assume that all orders or destinations qualify for free delivery.

Look for the shipment email sent to your checkout address when tracking is available. Check spam folders and allow time for the carrier's first scan.

Contact support immediately. We must check fulfillment progress before confirming a change. Successful cancellations before fulfillment have no cancellation fee.

Request an eligible preference return within 30 calendar days of delivery. Keep it unused and complete and obtain return authorization before shipping.

Customers generally pay preference-return postage. For a confirmed issue caused by us, support arranges the appropriate remedy without additional costs caused by our error. Approved returns have no restocking fee.

Stop using an unsafe product and send your order reference and relevant photos promptly, preferably within 7 calendar days. This reporting request does not remove mandatory rights.

We normally initiate it within 5–10 business days after receipt, inspection and approval of the return. Your payment provider may need additional posting time.

Only if support expressly instructs you to do so. The registered address is not an automatically approved return location.

Email service@craftviora.com or call +86 135-2149-6591. Customer service is available daily, 8:00 AM–10:00 PM. Beijing Shengxin Xuanhe Technology Co., Ltd. operates the brand; Wang Lihua is the owner.